Another one that goes into the same direction, try to avoid the word “NO” at all times. When you say no, you psychologically block your opposite. This will in the digital world lead to either unfriendliness or they will disconnect right away. You don’t want either of those. Your choice should be to completely ban the word “NO” from your vocabulary while on cam. This will not mean that you should say yes to everything, not at all. But use other terms like “I might do later” or “I did not plan this for today” or “I’m sorry, I don’t offer this, but instead I could…” There might still be some people that will react unfriendly or that will leave, but a lot less than when you would have said “NO”.